Mountain Maids of Colorado Terms of Service

Summary of our Terms Of Service, Statement of Understanding and Property Condition Disclosure.

Below is a summary of our basic Terms of Service and below that is our Statement of understanding.
All services provided are under these basic terms of service.
By purchasing our services online or scheduling services with us by phone or online, or by using our services you agree to these basic terms of service. We reserve the right to alter or modify these terms at any time and your purchase of our services online and/or your continued use of our service implies agreement with these terms.

Mountain Maids of Colorado, LLC  agrees to provide cleaning services to you as per your request. The charges for our service is for the agreed dollar amount for a team of our employees for a maximum of a fixed amount of  team working hours of cleaning or related services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that our employees complete the job in less time than the maximum reserved, which may sometimes possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for your job). Please note that for an average size home a typical move out cleaning or a deep cleaning may take in excess of 10 to 16 work hours. A regular weekly or every other week cleaning in a typical home may take in excess of 6 work hours. Our employees will do the best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that we may not be able to complete the job in the time available. In such a case additional time may be required at an additional charge. If you choose not to have additional time then our employees will do the best possible job they can in the time available. Payment for all services is required at time of service.There are no refunds. No personal checks accepted unless we have a valid credit card on file and this has been arranged with our office in advance. In such an event you agree that we may charge your credit card if you do not leave any other form of payment or your check is unpaid. Returned checks will incur a $30 service charge. By using our service you agree to the terms of this agreement and agree to pay the total due to us on your credit card account that you have provided to us and that we have on file in our office for both this and any other services provided to you in the future. You agree that returned check and related charges as well as charges for services provided but not paid for by another manner may be charged to your credit card or processed by us via bank draft to your bank account.

Any alterations or changes involving extra costs, will be at an extra charge. All agreements are contingent upon strikes, accidents or delays beyond our control. Customer to carry fire, tornado, liability and other necessary insurance upon above work. Workman's Compensation on above work to be taken out by Mountain Maids of Colorado. Although we take the utmost care in our work, since we cannot inspect every home each time we come to clean it, and in order to keep our rates affordable and because of the nature of this type of work, we can not accept any responsibility for any claims for loss, breakage or damage, including but not limited to scratches, stains, etc., or any other related problems in areas that we worked in or items or areas that are being cleaned by our employees, including walls, doors, floors, sealed / unsealed stone or wood, tile, linoleum,carpet, granite, stainless steel, counter tops, stove tops, appliances, furniture, baseboards, blinds, mirrors, light fixtures, windows, collectibles, artwork, vases, nick knacks etc. We can assure you however that we are as careful as we possibly can be in all areas that we clean. By signing below you accept responsibility for the above. In addition, in order to avoid potential issues, our employees may not clean any television screens, computer monitors or other electronics. We also prefer not to clean blinds because they can be easily damaged. Our employees are not permitted to pull out any appliances (for example a stove, fridge, washer/dryer) for you due to the possibility of causing floor damage, however if you have these appliances moved out yourself we would be more than happy to clean behind them. If you instruct them to clean these items or to pull out appliances for you then you assume the liability for the outcomeOur employees will clean with company supplied products. Our employees may not use any product containing bleach. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome.

Please be aware that contractually our employees and former employees are restricted from performing any housekeeping or related services for you independently of the company. In consideration of furnishing the Mountain Maids employee, you agree that you shall not employ, or attempt to employ our employees or former employees independently of Mountain Maids for a period of two years after you cease to use Mountain Maids services. In the event that you violate this condition, you agree to pay Mountain Maids upon demand the sum of $6000.00 as liquidated damages, unless prior written arrangements have been made by you with Mountain Maids. By using our service either one time or an ongoing basis you agree to be bound by the terms of this agreement. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

By using our service you  affirm your obligations under this agreement and under the credit card member agreement and acknowledge receipt of the work hours contracted for and  agree to pay the credit card charge due for this service and agree that the card issuer is authorized to pay the amount charged to your card. You further agree that if you have arranged for additional cleanings, occasional cleaning or recurring services that this credit card authorization and acknowledgment applies for each and every service provided to you by Mountain Maids of Colorado, LLC  until you provide written notification of cancellation of the service to the company and this cancellation is acknowledged in writing by the company.

If client needs to change a cleaning day or time, we will try to be flexible, however a minimum of 48 hours notice is required for any changes or cancellations.  If cancellation is  made with less than 24 hours notice then client will be charged for the full amount of the service since it is not possible at that late stage that we are able to obtain a replacement job for our cleaning crews at such a short notice. If cancellation occurs prior to the 48 hours then there is no charge for the cancellation.  

Although Mountain Maids of Colorado takes caution when using any cleaning products Mountain Maids of Colorado is not responsible for damages caused by cleaning products or equipment provided by the customer.  Mountain Maids of Colorado will not be held accountable for damages caused by faulty equipment/appliances owned by the client. Mountain Maids of Colorado is not responsible for damage due to faulty and/or improper installation of any item such light fixtures, all surfaces (unsealed marble, granite, etc.) are assumed sealed and ready to clean without causing harm. There is a $150 lockout fee. A $30 billing fee will apply if payment is not received at the time of service.

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Statement of Understanding.

 We want to thank you for your business and we look forward to the opportunity to serve you. In order to ensure that we are all on the same page regarding this cleaning we would like to make you aware of our policy for a first time cleaning, a one time cleaning, an occasional cleaning, a deep cleaning, or a move out cleaning service. Although we know that it is not always possible to do this, ideally we prefer that the customer be home on the first time that our employees come to clean your home. This policy ensures that:

  1. You are able to ensure that our employees are aware of your priorities and concerns and that our employees are concentrating on the areas that are important to you.

  2. You are able to observe our employees working so that you are aware of what they are spending their time doing and they are able to give you a heads up on any problem areas.

  3. You are able to do a final walk through with our employees when they get done, to ensure that everything has been done to your satisfaction before our employees leave your home.

With this arrangement, upon arrival at your home, our employees are able to go through your home with you and understand what your concerns and priorities are and they will be able to give you a realistic idea what they believe they will be able to achieve in the amount of time that has been booked. Please remember that our estimate is for a certain amount of time and not for a specific outcome. If the home is not in average condition then it is very possible that the amount of time booked is not sufficient and it will be necessary for you to purchase additional time if you are looking for a specific outcome. Our employees will do the best possible job they can in the time that they have available. In most cases if the home is in average condition and you have realistic expectations, our employees should be able to get the home cleaned to your satisfaction in the time that has been booked. When our employees are done cleaning our employees will do a final walk through with you to ensure you are happy with what they were able to achieve in the time available. If there are any obvious items that our employees should have done then they will be happy to correct the problem on the spot for you before they leave.

This arrangement is our ideal, and when this happens it is rare for us to have any complaints after the fact from our customers. We do however understand that it is not always possible to be there and we are happy to work with you in that case. To avoid potential problems we need to clarify with our policy in such a case.

When the customer is not going to be home, our employees will do the very best possible job they can in the time that you have purchased. Because you are purchasing a certain amount of time and not a specific outcome, our employees may not be able to complete all tasks if they run out of time. If you choose not to be home to ensure they spend their time on areas that are important to you, then you agree and accept that when our employees finally leave your home we will have fully satisfied our contractual obligation to you, even if there are areas that our employees did not get to, and even if there are areas that are not cleaned to your satisfaction. You understand and agree that you have purchased a fixed amount of time and not a specific outcome and that there are no refunds and all sales are final. You further agree that there are no circumstances under which you will be entitled to a refund or the right to dispute the charge with your bank, credit / debit card company for any reason no matter what your claim. You agree that your bank or credit card / debit card company may use this disclaimer to refute any dispute that you initiate.

If there is any kind of problem with the cleaning in any of the areas that our employees did clean, we ask you to to call office within 24 hours to let us know your concerns. If we are in agreement, we may at our discretion decide to send one of our employees back for up to one work hour (or a team of 2 people for up to 30 min) on a day and time that is mutually convenient to correct the areas of concern. If additional time over and above this one work hour is required then we will be happy to provide this additional time at a reduced hourly rate to ensure that you are happy. Please do not e-mail, phone calls only please. Please understand that any decision by us to provide additional time at no charge is at our discretion and is purely for goodwill purposes only and is not a contractual requirement on our part. You understand and agree that, as indicated above, once our employees leave your property on the day that we do the initial cleaning we have fully met our contractual obligation to you and payment is due in full, even if for some reason you were unhappy. If we offer to return and you refuse or if we do not choose to return for any reason there is no further recourse.

By using our services or by purchasing our cleaning services online, or by scheduling services with us by phone or via e-mail you  understand and agree to this policy. 
Thank You.


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Property Condition Disclaimer

Dear customer, it is always our sincere desire to do our very best to do a great job for you. We do however need to let you know that our estimates are based on the assumption that the property to be cleaned is in average condition. If the property that you have hired us to clean, in our estimation, is below average condition, or the property is not ready for the cleaning services that you contracted us to provide for you, our employees will go ahead and provide the cleaning for you with the understanding that because of these conditions our employees will do the best they can in the time available but we do not guarantee the outcome in any way.

The conditions we are refering to may include one or more of the following situations:

We do not mind tackling a property that is below standard, or a case where you are not completely ready for us to perform the cleaning, however because of the conditions that exist on the property we need to make it very clear that we do not guarantee any specific outcome when our employees have completed the work hours that you are purchasing from us. Our employees will do the best possible job they can in the time available but it is very likely that your landlord, new buyer, inspector, property manager, realtor, or any other person inspecting the property, including yourself, will not be satisfied with the final outcome or the the cleanliness of the property when our crew has used up the hours you have purchased from us. You understand and agree that we will only do what we can in the time we have booked and once we have used up the hours that you have purchased for this cleaning we will have fully met our contractual obligation to you. You understand that you have purchased a fixed amount of time and not a specific outcome and we do not in any way guarantee any specific outcome. You understand and agree that there are no refunds, all sales are final even if you are not satisfied with the outcome. You further agree that there are no circumstances under which you will be entitled to a refund or the right to dispute the charge with your bank, credit / debit card company for any reason no matter what your claim. You agree that your bank or credit card / debit card company may use this disclaimer to refute any dispute that you initiate.

By booking our service via e-mail or phone or any other manner and using our service you understand and agree to these terms. You agree that regardless of the outcome when our employees have completed the time scheduled we have fully completed our contractual obligation to you.
Thank You!